Frequently Asked Questions — Stephanie Nash - A Touch of Class Teaching

Welcome to the new site!

Frequently Asked Questions

Here are the questions that are frequently asked.  If you don’t find the answer to your question, please contact me.  

You will receive an email with your download instructions.  It is important that you check your junk or SPAM folder, as it sometimes gets sent there.  You may also choose to login to your account if you signed up using your username and password. You can login here: https://www.atouchofclassteaching.com/my-account/ 

If you purchased an item on TPT and you can’t download your product,  you will need to contact their tech support at support@teacherspayteachers.com. They are super responsive and will get you fixed right up!  You can also find their FAQ by clicking here. 

I appreciate you reaching out and trusting me to create something for you, but I do not do custom orders or add on requests. I get multiple requests for custom orders every single day.  While I wish I could meet these requests, I simply cannot add everything that is requested. I hope you understand!   I suggest using any blank templates that might be included to customize your product.

Font and clip art are not editable due to copyright.  I often include blank templates in my collections.  To edit these, you MUST have PowerPoint. 

I do not offer refunds.  If I sold physical items that could be returned, I would gladly accept refunds, but due to the digital nature of this content, products can’t be “returned.”  It is important that you read through the product descriptions, check out available previews, and fully understand that product that you are getting before purchase. 

I print everything at home using my HP Instant Ink printer.  I pay a small monthly fee and never worry about buying ink. (I’m a big fan!) I print everything on card stock and laminate items that will be handled often (like calendar pieces and desk plates.) Some customers have sent their items to a store to be printed, but I have no personal experience with this. 

All pages are set to print on a standard, 8.5 x 11 sheet of paper. If yours isn’t printing correctly, you will need to contact the help desk of your printer.  I wish I could help, but there is no way I can troubleshoot printing issues with all the different printers out there.