Frequently Asked Questions

Here are the questions that are frequently asked.  If you don’t find the answer to your question, please contact me.  

You will receive an email with your download instructions.  It is important that you check your junk or SPAM folder, as it sometimes gets sent there.  (Try searching in the search bar too) 

You may also choose to log in to your account if you signed up using your username and password. You can log in here: 

If you purchased an item on TPT and you can’t download your product,  you will need to contact their tech support at They are super responsive and will get you fixed right up!  You can also find their FAQ by clicking here. 

I appreciate you reaching out and trusting me to create something for you, but I do not do custom orders or add-on requests. I get multiple requests for custom orders every single day.  While I wish I could meet these requests, I simply cannot add everything that is requested while trying to balance my personal life as well. I hope you understand!   I suggest using any blank templates that might be included to customize your product.

Font and clip art are not editable due to copyright.  I often include blank templates in my collections.  To edit these, you MUST have PowerPoint. 

I do not offer refunds.  If I sold physical items that could be returned, I would gladly accept refunds, but due to the digital nature of this content, products can’t be “returned.”  It is important that you read through the product descriptions, check out available previews, and fully understand that product that you are getting before purchase. 

I print everything at home using my HP Instant Ink printer.  I pay a small monthly fee and never worry about buying ink. (I’m a big fan!) I print everything on card stock and laminate items that will be handled often (like calendar pieces and desk plates.) Some customers have sent their items to a store to be printed, but I have no personal experience with this. 

If the page looks correct on the screen but prints with black boxes, this means it is probably an issue with the PDF reader you are using on your computer. 

I suggest downloading Adobe Reader (its free) – and then open the file using this reader.  

Here is a video that explains it a little better. (not my video)

If printing straight from PowerPoint – Export your file first as a PDF.. THEN open it using your Adobe reader. 

All pages are set to print on a standard, 8.5 x 11 sheet of paper. If yours isn’t printing correctly, you will need to contact the help desk of your printer.  I wish I could help, but there is no way I can troubleshoot printing issues with all the different printers out there.

All files in the freebie vault can only be accessed with a password. Don’t worry – it’s free!  Simply use your name and email to sign up here. Please read the entire page before trying to sign in.  You will get an email with the password. 

🌟 If you created your own password, you are not on the correct page! 👈

Don’t forget to check your junk/SPAM folder! 😃


Email can be so finicky!  


I get multiple emails with this question. If I go and check in my email account, I almost always find the person was already in there from a previous form. (Maybe you subscribed a long time ago or you subscribed through the decor quiz) – anyway – it won’t send the same “welcome” email twice. 


I have been telling people to search for my name in their emails to see if it shows up. Check spam/junk, but also physically type in “Stephanie Nash” in the search bar to see if an email shows up! (The search bar has been the winning ticket for most!) 


So far I have about a 95% success rate with that method.